Are you afraid of online banking?

Umi Baden-Powell (research associate at the Helen Hamlyn Centre for Design) talks to Hackney elders about their experiences of online banking and how the banks should develop their services in this digital era.

Like all our podcast episodes, this is a highly condensed edit of a much longer conversation.

The voices belong to: Elizabeth, Elon, Joyce, Rick, Sallie, Stephen and Umi.  Eight other people contributed to the live session, but are not heard on this episode.

Recorded 11 May 2018. 21 minutes.

Umi’s research agenda

The process
  • The transition from physical branches to online spaces
  • Banking innovations
    • Mobile bank branches
    • Bank lounges in hybrid spaces
    • Virtual reality
    • Robots
    • Virtual human beings
  • How will all this affect the 20-30% of people excluded from new methods?
UK data
  • 12 million adults lack digital skils
  • 5.8 million have never used the Internet
  • 1.7 million do not have bank account
  • 2.7 million people rely on cash
Technological and social barriers
  • No 3G or 4G services in some parts of UK
  • Many people do not have access to a computer
  • Banks and building societies have been shutting down 300 branches every year since 1989 — 55% of branches have been lost, including 762 lost last year alone.

Mentioned in the conversation

Take part in the BBC Loneliness Experiment

An invitation from BBC All in the Mind presenter, Claudia Hammond …

We all feel lonely at certain points in our lives, but for some people that loneliness becomes chronic.

To help us discover who feels lonely and what can be done to help them feel more connected, we’d like as many people as possible to take part in the BBC Loneliness Experiment.

Whether or not you feel lonely at the moment, we’d love to hear from you.

If you can spare the time, we’d be very grateful, because the more people who take part, the better picture we can get of loneliness in society today and how to tackle it in the future.

Visit the BBC Loneliness Experiment