Umi Baden-Powell (research associate at the Helen Hamlyn Centre for Design) talks to Hackney elders about their experiences of online banking and how the banks should develop their services in this digital era.
Like all our podcast episodes, this is a highly condensed edit of a much longer conversation.
The voices belong to: Elizabeth, Elon, Joyce, Rick, Sallie, Stephen and Umi. Eight other people contributed to the live session, but are not heard on this episode.
Recorded 11 May 2018. 21 minutes.
Umi’s research agenda
- The transition from physical branches to online spaces
- Banking innovations
- Mobile bank branches
- Bank lounges in hybrid spaces
- Virtual reality
- Virtual human beings
- How will all this affect the 20-30% of people excluded from new methods?
- 12 million adults lack digital skils
- 5.8 million have never used the Internet
- 1.7 million do not have bank account
- 2.7 million people rely on cash
Technological and social barriers
- No 3G or 4G services in some parts of UK
- Many people do not have access to a computer
- Banks and building societies have been shutting down 300 branches every year since 1989 — 55% of branches have been lost, including 762 lost last year alone.
Mentioned in the conversation
- Coming ASAP – more links to sites where you can learn more about online banking.
- BBC Bitesize – Changing lifestyles – online banking
- Money.co.uk – How does online banking work?
- The Disconnected Mind
- Age UK page – “Hundreds of older people are helping reveal how and why our thinking skills change with age. They’re at the heart of The Disconnected Mind, a world-leading research project funded by Age UK at the University of Edinburgh”.
- University of Edinburgh page – “The aim of The Disconnected Mind is to understand the cerebral basis of age-related cognitive decline”.
- Helen Hamlyn Centre for Design
Hackney elders talking about how their friends, family and neighbours cope with loneliness – and how they would cope with it themselves.
The voices belong to: Andreas, Dane, Elizabeth, Irene, JohnJ, JohnW, Ken, Mark, Pauline and Stephen.
Recorded 27 April 2018. 25 minutes.
An unplanned, spontaneous chat about growing old – in Hackney and other places. We did it in the garden to simulate an outside broadcast.
The voices belong to: Andreas, Cornelia, Irene, Megan, Pauline and Sallie.
Recorded 20 April 2018. 29 minutes.
Hackney elders are talking about feeling safe in Hackney, the apparent epidemic of violent crime between youth – and what elders can do to help.
The voices belong to: Andreas, Cornelia, Irene, Josh, Ken, Maralyn, Megan, Sallie.
Recorded 6 April 2018. 45 minutes.
Abraham Badru links
Our episode blurb
Our Hello Hackney guest is Lyn Ambrose, who has just launched a new community project: Pets Against Loneliness (PAL).
Lyn’s vision: “We are a group of volunteers bringing together older members of the community who may feel isolated, with well-behaved dogs and their owners, for the purposes of joy and the alleviation of loneliness for all”.
Lyn is not here just to talk. She is here to listen to your ideas on how to make the project work.
Do you think this is a great idea? Do you know anyone who might like to go to PAL activities? Do you know anything about animals (not just dogs)? Would you like to be a PAL volunteer?
What we did
PAL founder Lyn Ambrose and PAL volunteer Nick gave us a succinct overview of the project, what they have done so far, and what they hope to achieve in future. The conversation was about human society, not just abut dogs and other animals. We think this episode has captured the essence of their vision.
The voices belong to: Andreas, Cornelia, Evelyn C, Irene, Liz W, Lyn (PAL), Mimi, Nick (PAL), Rick and Walter.
Recorded 23 March 2018. 38 minutes.
PAL – contact info
- Web: petsagainstloneliness.org
- Email: email@example.com
- Phone: 07886 674190
PAL – where and when
- New Unity Unitarian Church, 39a Newington Green, N16 9PR
- First Saturday of each month, 10 to 12 noon.
Hackney elders discuss difficulties of obtaining funding for frontline social inclusion projects.
The voices belong to: Andreas, Cornelia, Irene, Martin and Rick.
We don’t use expensive professional equipment or a sound studio. Our resources are minimal, but we do it all ourselves — oldies own the process.
Recorded 16 March 2018. 22 minutes.
This episode has been edited and published out of sequence, and is much shorter than the original conversation. Reason: it was part of a road map of what to do if funding for the drop-in project ended in March. As it happened, we secured a three-month reprieve.